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For Family members, you may refer to these FAQs to quickly find answers to your queries:

Visitations with Inmates

Generally, family members are allowed to visit inmates upon producing the relevant documentary proofs of their relationship. For non-family members who wish to visit an inmate, their visitation requests are subject to approval by the Singapore Prison Service. To help us process the requests, the Main Card Holder (MCH) would need to complete a “Application Form for Request to Visit an Inmate” at the Prison Link Centre (Changi).

Community Based Programmes (CBP)

Community Based Programmes (CBP) allow suitable inmates to serve the tail-end of their sentences or Detention Orders in the community, under supervision. CBP may include Home Detention Scheme or Halfway House Scheme. During the period of CBP, inmates are generally required to engage in purposeful activities such as work or study. There is no need to apply for CBP as inmates who qualify for it will automatically be considered.

Medical Treatment

The medical team in prison, which comprises qualified doctors and medical staff ensures that all inmates are given adequate medical care during their incarceration. Referrals to specialist treatment/care will also be made depending on our doctor’s  assessment of inmates’ medical conditions.

Inmates Letters

All inmates can receive letters. Standard correspondence materials including greeting cards and postcards are subject to screening and approval by the Singapore Prison Service. Non-standard correspondence materials such as musical, perfumed, pop-ups, irregular-shaped, unusually large, glossy surface, pasted with neo-prints/stickers, printed with personal photographs, etc. will not be allowed. 


You may also write in your feedback to us via

We seek to reply to all general enquiries within five working days. We may take a longer time to respond to enquiries which are case specific and complex in nature. If despite our best efforts, we are unable to provide a conclusive update on your enquiries within the stipulated time frame, an interim response will be sent to acknowledge your communication with us.

To help us follow up on your feedback and clarify matters with you, please identify yourself when you interact with us by providing us with your full name (as in NRIC), NRIC number and contact number if you have not done so.

Please be assured that the details provided will be treated with the strictest confidentiality. 

One-Stop General Feedback Channel

If you have any feedback or query on a particular government policy or issue, you can send to the relevant government agency directly using REACH's One-Stop General Feedback Form.

However, if you are ensure of where to direct your feedback/query, you're welcome to drop  REACH a note and they will do the rest. Your feedback/query will be brought to the attention of the relevant government agencies, which will reply directly to you.

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Last Updated/Reviewed on 05 February 2018