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Visit Registration


Arrive Early

Please be informed that you are required to arrive and get a queue number for your visit:

  1. At least 30mins before your scheduled Face-to-Face visit timing; or
  2. At least 15mins before your scheduled Televisit timing

Visitors who are late (unable to adhere to the above cut-off timing), will be issued with a queue number starting with the letter “L”. You will not be allowed to proceed with your original scheduled visit session but will need to have the visits rescheduled.


Visitors will be required to brought the following items for the visit registration:

  1. For first visit (for visitor’s registration)
    • Identification documents (NRIC/ Passport/ Birth Certificate)
    • Documentary proof of relationships (Birth Certificates/ Marriage certificates etc)
  2. For subsequent visit (for visit registration)
    • Identification documents (NRIC/ Passport/ Birth Certificate)
    • Visit Card

Personal Belonging

Visitors will only be allowed to bring in their identification document for the visit session.  All other personal belongings with need to kept in the lockers provided.