Phase III (Heightened Alert) Visit Arrangement

To protect the health and safety of inmates, we will have to continue the precautionary measure of suspending all face-to-face and tele-visits until 30 June 2021. We will monitor the COVID-19 situation and resume the visit sessions as soon as it is safe to do so. You may keep in touch with your loved ones through electronic letters or a phone call. Please visit to make your phone call booking if you have received notification to do so.

The Singapore Prison Service Website will be undergoing scheduled maintenance on 18 June 2021, from 2200hrs to 2300hrs. We apologise for any inconvenience caused.


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Visit Registration


Arrive Early

Please be informed that you are required to arrive and get a queue number for your visit:

  1. At least 30mins before your scheduled Face-to-Face visit timing; or

  2. At least 15mins before your scheduled Tele-visit timing

Visitors who are late (unable to adhere to the above cut-off timing) will be issued with a queue number starting with the letter “L”. You will not be allowed to proceed with your original scheduled visit session but will need to have the visit rescheduled.


Visitors will be required to bring the following items for the visit registration:

  1. For the first visit (for visitor’s registration)

    -        Identification documents (NRIC / Passport / Birth Certificate)

    -        Documentary proof of relationship (Birth Certificates / Marriage certificates etc)

  2. For subsequent visits (for visit registration)

    -        Identification documents (NRIC / Passport / Birth Certificate)

    -        Visit Card

Personal Belonging

Visitors will only be allowed to bring in their identification documents for the visit session. All other personal belongings must be kept in the lockers provided.