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Updated Visit Information

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Visit Arrangement from 4 October 2021

As part of our precautionary measures with regard to the COVID-19 situation in the community, face-to-face visits will be suspended with effect from 4 Oct 2021 until further notice. We will continue to monitor the situation and will provide an update once it is safe to resume face-to-face visits.

The visit arrangement details are as follows:

 

Visit Mode & Frequency

(For all inmates except remand inmates)

 

Tele-visit

  • Twice per month
 

Visit Mode & Frequency

(For remand inmates)

 

Tele-visit

  • Once per week
 
 Duration 

Tele-visit

  • 30 minutes

Booking of Tele-Visit

 

Booking can be made via https://www.ipris.sps.gov.sg
 
Alternatively, you can call our visit booking hotline at 6546 7169/ 70/ 71/ 72 from 8.30am – 5pm for assistance.

Who can make the booking? 

Main Card Holder (MCH) or approved visitor authorised by the MCH to make the visit booking

 

Number of bookings allowed

 

For all general categories of inmates, except remand inmates, only one booking is allowed at a time.

For remand inmates, up to two bookings are allowed at a time.

Other Important Notes

As part of SPS’ measures to ensure the safety and well-being of our inmates, staff and visitors, visits for inmates undergoing 14 days of cohort segregation will only be facilitated after the inmate is assessed to be suitable to join the general inmate population.

Tele-visit

a.       Visits are limited to a maximum of two visitors.

b.       Please register for your tele-visit 15 to 30 minutes before the scheduled visit timing. Entry into our premises will only be allowed 30 minutes before the scheduled time.

c.       We urge you to plan your travel and not to arrive too early before your scheduled visit time.

Entry and Safe Management Measures

We seek your understanding and co-operation to adhere to the Safe Management Measures.  

a.       SafeEntry check-in via TraceTogether App or Token will be enforced. Entry will be denied for non-compliance.

b.       Visitors will not be allowed into our premises if they are on Quarantine Order (QO), have received a MOH Health Risk Warning or Health Risk Alert within the past 10 days of the scheduled visit date, or are unwell.

c.       Masks must be worn at all times (including during the visit session) within our premises.

d.       Please be seated at the designated waiting area and maintain a safe distance with other visitors.

e.       You are required to leave our premises upon completion of your visit.

f.        Visitors with no visit booking will not be allowed into our premises.

g.       Unless there was a prior appointment made with our staff for other services (e.g.  handing over clothing for inmates nearing their release, sending in medicines, signing of documents, or meeting the Family Resource Centre staff), visitors with no visit booking will not be allowed into our premises.

For any enquiries, please contact our visit booking hotlines at 65467169/70/71/72 from 8.30am to 5pm for assistance.


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