Visit Arrangement from 1 September 2021

We are pleased to inform you that face-to-face visits will resume from 1 September 2021. Up to two visitors will be allowed for each visit session. We will no longer facilitate phone calls in place of visits after 31 August 2021. Click here for more information

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Updated Visit Information

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Visit Arrangement from 1 September 2021

We are pleased to inform you that face-to-face visits for up to two visitors will resume from 1 September 2021. Facilitation of phone calls will cease after 31 August 2021.

The visit arrangement details are as follows:

Booking Period  

From 23 August 2021

Visit Mode & Frequency

(For all inmates except remand inmates)

Face-to-Face visit

Limited to once per month

Tele-visit

Up to twice per month if no face-to face visit is booked for the month

Visit Mode & Frequency

(For remand inmates)

Face-to-Face visit

Limited to twice per week

Tele-visit

Up to four per week if no face-to-face visit is booked for the week

 Duration

Face-to-Face visit

20 minutes

Tele-visit

30 minutes

Booking of Face-to-Face or Tele-Visit

 

Booking can be made via https://www.ipris.sps.gov.sg
 
Alternatively, you can call our visit booking hotline at 6546 7169/ 70/ 71/ 72 from 8.30am – 5pm for assistance.

Who can make the booking? 

Main Card Holder (MCH) or approved visitor authorised by the MCH to make the visit booking

 

Number of bookings allowed

 

For all general category of inmates, except remand inmates, only one booking is allowed at a time.

For remand inmates, up to two bookings are allowed at a time.

Other Important Notes

As part of SPS’ measures to ensure the safety and well-being of our inmates, staff and visitors, visits for inmates undergoing 14 days of cohort segregation will only be facilitated after the inmate is assessed to be suitable to join the general inmate population.

Face to Face visit and Tele-visit

a.       Visits are limited to a maximum of two visitors.

b.       Please register for your face-to-face visit 30 to 45 minutes before the scheduled visit timing. Entry into our premises will only be allowed 45 minutes before the scheduled time.

c.       Please register for your tele-visit 15 to 30 minutes before the scheduled visit timing. Entry into our premises will only be allowed 30 minutes before the scheduled time.

d.       We urge you to plan your travel and not to arrive too early before your scheduled visit time.

Entry and Safe Management Measures

We seek your understanding and co-operation to adhere to the Safe Management Measures.  

a.       SafeEntry check-in via TraceTogether App or Token will be enforced. Entry will be denied for non-compliance.

b.       Visitors who are recipients of MOH Health Risk Warning within the past 14 days of the scheduled visit date will not be allowed into our premises.

c.       Masks must be worn at all times (including the visit session) within our premises.

d.       Please be seated at the designated waiting area and maintain a safe distance between you and other visitors.

e.       You are required to leave our premises upon completion of your visit.

f.        Visitors with no visit booking will not be allowed into our premises.

g.       Unless there was a prior appointment made with our staff for other services (e.g.  handing over clothing for inmates nearing their release, sending in medicines, signing of documents, or meeting the Family Resource Centre staff), visitors with no visit booking will not be allowed into our premises.

For any enquiries, please contact our visit booking hotlines at 65467169/70/71/72 from 8.30am to 5pm for assistance.


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