Phase III (Heightened Alert) Visit Arrangement

To protect the health and safety of inmates, we will have to continue the precautionary measure of suspending all face-to-face and tele-visits until 30 June 2021. We will monitor the COVID-19 situation and resume the visit sessions as soon as it is safe to do so. You may keep in touch with your loved ones through electronic letters or a phone call. Please visit to make your phone call booking if you have received notification to do so.

The Singapore Prison Service Website will be undergoing scheduled maintenance on 18 June 2021, from 2200hrs to 2300hrs. We apologise for any inconvenience caused.


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Other Visit Matters


Signing of Documents

For the signing of any documents by inmates, visitors must inform the officers on duty during visit registration.

For documents submitted during face-to-face visit sessions, the request will be processed during the visit session and the documents will be returned on the *same day.

When documents are submitted during tele-visit sessions or non-visit days, there will be a processing time of minimally five working days.

Letter of Incarceration

Visitors can submit their request for a Letter of Incarceration during their visit registration. They must state the purpose for the request, and it will be subjected to the inmate’s consent.

Compassionate Leave Application

Compassionate leave allows an inmate to:

  • Visit a family member who is seriously ill either at home or in the hospital or at any other place in Singapore

  • Pay last respect to a deceased family member

The definition of ’family member’ shall be confined to a family line of descent which includes great-grandparents and grandparents (both paternal and maternal), parents, siblings (including step-siblings), spouse, children (including step children), grandchildren and great-grandchildren.

Family members who wish to apply for the compassionate leave may do so electronically via (Login with SingPass) or (without SingPass).

Alternatively, family members may proceed to Prison Link Centre Changi during our operating hours with the following documents:

  1. Original NRIC of the applicant;
  2. Original documents proving the relationship between the inmate and the family member who is certified to be dangerously ill or who has passed away; and
  3. Original copy of the medical memo or death certificate

For applications being made in person at the Prison Link Centre Changi, please approach the counter staff to fill up an application form.

For applications during Prison Link Centre Changi non-operating hours, please proceed to the Changi Complex Main Entrance (located next to Prison Link Centre Changi).

The application for compassionate leave is subject to approval.

Loss of Documentary Proof

Birth certificate
Visitors can apply for a certified birth extract on behalf of the inmate online via ICA website

Marriage Certificate

Visitors can apply for an extract copy of marriage certificate (duplicate certificate) from the Registry of Marriages (ROM) or Registry of Muslim Marriages (ROMM) via the following modes:

  1. Online application:;
  2. Online application:;
  3. Self-help kiosks located at ROM and ROMM

Proof for relationship for Foreigners

Foreign visitors who are unable to produce original documentary proof of their relationship with the inmate can approach their respective Embassies or High Commissions to seek assistance.

Request for Collection of Inmate’s Personal Property

Family member, who is the Main Card Holder, may request for the inmate’s consent to collect his/her personal property electronically via FormSG (Login with SingPass) or (without SingPass). Alternatively, family member may submit the request at Prison Link Centre (Changi) during the visit to the inmate.

When submitting the request via FormSG, the applicant is required to upload the image of the Visit Card for verification purpose. Upon approval of the request, a Letter of Authorisation signed by the inmate will be sent to the applicant via the email address provided. Otherwise, the applicant may request for a hardcopy of the Letter of Authorisation at the next visit.