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COVID-19 Post-Circuit Breaker Phase 2 Visit Arrangement


During this Post-circuit breaker period, the Singapore Prison Service (SPS) remains committed to facilitate contact between our inmates and their loved ones.

We are pleased to inform that tele-visits with up to 3 visitors will resume from 1 July 2020. Inmates can receive 1 tele-visit and 1 phone call per month from 1 July onwards as we are gradually easing the precautionary measures carefully.

Details for Phase 2

Start Date 

 1 Jul 2020

Visit Mode & Frequency

(For all inmates  including Remand inmates)


Limited to once per month 

Phone Call

Up to twice per month if no televisit is booked for the month



30 mins

Phone Call

15 mins

Booking Period

 From 19 June 2020 2pm for July 2020 Visits

How to make the booking

Booking can be made via

Alternatively, you can call our visit booking hotline at 65467169/ 70/ 71/ 72 during operating hours for assistance.

Who can make the booking

Main Card Holder (MCH) or approved visitor authorised by the MCH to make the visit booking

How many advance booking can be made

Only one booking is allowed at a time. The televisit or phone call must be completed before the next booking can be made.

 Important Information

Phone Call Booking

a.     Only approved and registered visitors can receive the phone call.

b.     Phone calls can only be made to local phone numbers.

c.     Calls will be made within 5 to 10 mins of the scheduled booking.

d.     Calls will be made from SPS to the registered contact number of the approved visitor and will have no caller ID. Please ensure that your phone is not programmed to auto block unlisted numbers.

e.     In our measures to ensure the safety and wellbeing of our inmates, phone call for inmates undergoing cohort segregation will be facilitated after the segregation period.

f.      SPS will contact the MCH if there is any change to the phone booking made due to unforeseen circumstances.



a.     Limited to a maximum of 3 visitors (including children).


Entry and Safe Management Measures

a.     Entry into our premise will only allowed 30mins before the scheduled visit timing.

b.     Maximum of 3 visitors (including children) per televisit booking will be allowed into the premise.

c.     All visitors will be subjected to travel and health via SafeEntry. Visitors will be rejected if they do not meet the entry criteria.

d.     Masks must be worn at all times (including the televisit session) within our premise.

e.     Please be seated at the designated waiting area and maintain a safe distance between you and other visitors.

f.      You are required to leave our premise shortly upon completion of your visit.

g.     Elderly and Seniors citizens are strongly encouraged to opt for phone call instead of televisit.

h.     Visitors with no visit booking will not be allowed into our premise.


For any enquiries, please contact our visit booking hotlines at 65467169/70/71/72 during operating hours for assistance or write in to