Phase II (Heightened Alert) Visit Arrangement (Updated)

With the return to Phase 2 (Heightened Alert) and tightening of safe management measures, only two visitors will be permitted for each tele-visit with effect from 22 July 2021 until further notice.

We will continue to monitor the COVID-19 situation closely and resume normal visitation as soon as it is safe to do so.

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Phase II (Heightened Alert) Visit Arrangement (Updated)

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Phase 2 (Heightened Alert) Visit Arrangement

With the return to Phase 2 (Heightened Alert) and tightening of safe management measures, only two visitors will be permitted for each tele-visit with effect from 22 July 2021 until further notice.

Visit arrangement remains as one tele-visit and one phone call, or 2 phone calls.

The visit arrangement details are as follows:

Booking Period  

From 24 June 2021 

 

Visit Mode & Frequency
(For all inmates, including Remand inmates)


Tele-visit
- Limited to once per month

 

Phone Call
- Up to twice per month if no tele-visit is booked for the month


 Duration Tele-visit 
- 30 minutes
 Phone Call
- 15 mins
Booking of Phone Call 

Booking can be made via https://www.ipris.sps.gov.sg
 
Alternatively, you can call our visit booking hotline at 6546 7169/ 70/ 71/ 72 from 8.30am – 5pm for assistance.

Who can make the phone call booking? 

Main Card Holder (MCH) or approved visitor authorised by the MCH to make the visit booking

 

Number of bookings allowed

 Only one booking is allowed at a time. 
Other Important Notes

As part of SPS’s measures to ensure the safety and well-being of our inmates, visits or phone call for inmates undergoing 14 days’ cohort segregation will only be facilitated after the inmate is assessed to be suitable to join the mainstream inmate population.

Phone Call Booking

 a.       Only approved and registered visitors can receive the phone call. If you are not the registered visitor or approved visitor, you may wish to inform the inmate via letter to put up a visit request, subject to approval.

b.       Phone calls can only be made to local phone numbers.

c.       No recording of phone calls is allowed.

d.       Calls will be made within 10 minutes of the scheduled booking. Please ensure that you are ready for the phone call 10 minutes before the scheduled time.

e.       Calls will be made from SPS to the registered contact number, and will have no caller ID. Please ensure that your phone is not programmed to auto block unlisted numbers.

f.       SPS will contact the MCH if there is any change to the phone booking made due to unforeseen circumstances.

 

Tele-visit Booking

a.       Limited to a maximum of 2 visitors.

b.       Tele-visit registration will be 15 to 30 minutes before the schedule visit timing.

 

Entry and Safe Management Measures

To help us manage the crowd for your safety, visitors will only be allowed into the Prison Link Centre (PLC) 30 minutes before the scheduled tele-visit time. We urge you to plan your travel and not to arrive too early to shorten your waiting time. Visitors will also be required to don their face masks at the PLC and throughout the tele-visit session. We seek your understanding and co-operation to adhere to the safe distancing measures.  

a.       Entry into our premises will only be allowed 30 minutes before the scheduled visit timing.

b.       Maximum of 2 visitors per tele-visit booking will be allowed into the premises.

c.       SafeEntry check-in via TraceTogether App or Token will be enforced. Entry will be denied for non-compliance.

d.       Masks must be worn at all times (including the tele-visit session) within our premises.

e.       Please be seated at the designated waiting area and maintain a safe distance between you and other visitors.

f.       You are required to leave our premises shortly upon completion of your visit.

g.       Elderly and Seniors citizens are strongly encouraged to opt for phone call instead of tele-visit.

h.       Visitors with no visit booking will not be allowed into our premises.

i.       Unless there was a prior appointment made with our staff for other services (e.g.  handing over clothing for inmates nearing their release, sending in medicines, signing of documents, or meeting the FRC worker), visitors with no visit booking will not be allowed into our premises.

For any enquiries, please contact our visit booking hotlines at 65467169/70/71/72 from 8.30am to 5pm for assistance.


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