Phase II (Heightened Alert) Visit Arrangement (Updated)

With the return to Phase 2 (Heightened Alert) and tightening of safe management measures, only two visitors will be permitted for each tele-visit with effect from 22 July 2021 until further notice.

We will continue to monitor the COVID-19 situation closely and resume normal visitation as soon as it is safe to do so.


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First Time Visitor


If you are a family member and the nominated next-of-kin, you will receive a Notification of Admission, informing you of the location of your loved one and instructions on how to register your particulars and make your first visit booking.

You will only be able to make your first booking after you receive a notification that your registration is successful.


Your First Visit Booking

To schedule a visit, you can visit our online portal at using your SingPass. Alternatively, you can contact our visit booking hotlines at 6546 7169/ 7170/ 7171/ 7172.

Our visit hotline operating hours are:

Monday to Friday

8:45am to 5:00pm


8:45am to 12:30pm

Sundays & Public Holidays



What to bring for your first visit

You are required to bring your identity card or passport and all relevant original documentary proof of relationship, such as birth certificate and marriage certificate, for the purpose of verifying your relationship with the inmate.


Dress Code

Visitors are advised to be properly attired as you may be turned away from the visit. Revealing clothing such as short shorts, mini skirt, short dresses, bare back, halter top, low cut clothing, see-through garments are not acceptable.  If in doubt, please bring along a jacket and wear a knee-length bottom.