Write eLetters
DIRECT enables secure inmate communication through e-letters, helping families stay connected during incarceration.
Last updated on 6 October 2026
To write e-Letters, visit this link (opens in new tab).
Maintaining communication with family members and friends can support inmates in staying connected with their social support networks. Through the Digitalisation of Inmate Rehabilitation and Corrections Tool (DIRECT), inmates can communicate with their families and friends through e-letters, in addition to regular visits.
From January 2022, inmates are able to view their incoming letters, postcards and greeting cards on their DIRECT electronic tablets. Hence, they no longer receive hardcopies of incoming letters, postcards and greeting cards. The hardcopy letters, postcards and greeting cards will be scanned and made available to inmates on their electronic tablets, before being discarded.
Letters from legal counsel or other official government agencies will continue to be provided to all inmates in hardcopy format.
Inmates with no access to DIRECT e-letters will continue to receive their incoming correspondences and write their letters in hardcopy format.
Families may go through challenging times when a loved one is incarcerated and will require additional support. If you or your family require support and assistance, explore our Resources for Families.