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New Visit Centres Increase Convenience for Inmates to Maintain Family Ties


Singapore, May 27, 2008 – The Singapore Prison Service (SPS) today announced the addition of two new visit centres to help inmates maintain ties with their families. The centres will be located at Jurong East and Toa Payoh.

These visit centres allow family members to “tele-visit” or call in on inmates remotely via video conferencing. Tele-visiting was first introduced in March 1999 to encourage more family members to have regular interaction with inmates. SPS selected the Jurong East and Toa Payoh neighbourhoods to serve family members of inmates who reside in the western, central and northern parts of Singapore.

“Family support is crucial for the successful reintegration of inmates into society after their release. We want to continue to encourage family members to visit the inmates to provide them with the emotional support that they need, and at the same time maintain strong family ties during their incarceration,” said Mdm Sakdiah Bte Narsi, Deputy Head Programme (Community & Family Engagement), SPS.

The SPS already operates visit centres or Prison Link Centres (PLCs) in Paya Lebar, Queenstown and Changi. There will be a total of 20 new tele-visit terminals between the two new visit centres, bringing the total number of terminals in all visit centres to 46.

The Jurong East visit centre will be operational by 2 June 2008 and the one in Toa Payoh is expected to open in October 2008. Visiting facilities will be discontinued at the Paya Lebar visit centre in October 2008. In addition, PLC Toa Payoh will centralise resources by housing the Prisons Aftercare Supervision Section (PASS) office.

Family members of inmates can contact the respective institutional visit offices for more information about the new visit centres, which are located at the following addresses:

  • PLC Jurong East: Blk 134, Jurong East St 13, #02-307D, S(600134)
  • PLC Toa Payoh: 11, Lorong 3, Toa Payoh, Blk B #03-13/14/15, Jackson Square, S(319579)

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For more information, please contact:


Aaron Yeo
Burson-Marsteller for Singapore Prison Service
Telephone: 6829 9333


Radhika Naidu
Public Affairs Branch, 
Singapore Prison Service
Telephone: 6546 9583


About the Singapore Prison Service

The Singapore Prison Service (SPS) is an agency under the Ministry of Home Affairs. As a key member of the Home Team, SPS protects society through the safe custody and rehabilitation of offenders, cooperating with its partners in aftercare and prevention. The SPS is committed to realising its Captains of Lives vision. Its team of uniformed officers and civilian staff work together to realise its vision of steering offenders towards becoming responsible citizens with the help of their family and the community. In doing so, SPS aims to build a secure and exemplary prison system.


About the Prisons Aftercare Supervision Section (PASS)

The Prisons Aftercare Supervision Section (PASS) provides supervision and also organizes rehabilitation programmes, for soon-to-be released inmates, using a case management approach through individual counseling, family mediation sessions and engaging them in community services and social/ recreational activities.

Last Updated/Reviewed on 05-February-2018