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Tele-visit

Visit Matters

 Visits play an important role in the rehabilitation and reintegration of inmates. It is a means where the inmates’ families, friends and loved ones, are engaged to enhance family bonding and develop positive social support towards the inmates’ rehabilitation and eventual re-integration into the community. 

An inmate can be visited via a face-to-face visit or tele-visit. Tele-visit allows visitors to see and talk to an inmate through television via tele-conferencing technology, so that visitors enjoy greater convenience and save on travelling time and costs.

FAQs on Tele-visiting

1. Can I choose the visit dates for tele-visiting?

  • Tele-visits can be facilitated from Mondays to Saturdays, subject to availability of slots and other factors. Hence tele-visits provide added convenience for visitors over face-to-face visits which are limited to a fixed day of the week, example every Monday for inmates housed in Institution A1.

2. Can I tele-visit from other locations besides the Prison Link Centre?

  • Tele-visit uses tele-conferencing technology and provides a convenient means and alternative mode for visitors to visit an inmate, without the need to travel to the prison institutions, thus saving on travelling time and cost. Visitors of inmates can go to any of the following centres for tele-visit:

    Table 2: Address and contact numbers of tele-visit centres

    Name of Prison Link Centre/  Community tele-visit site  Address Visiting Hours

     Prison Link Centre (Changi)

     990 Upper Changi Road North
     Singapore 506968

     Bus Services: 2, 29
     
     Mon to Fri: 8:30am - 4:05pm   
     Sat: 8:30am - 3:30pm                                                                    
     Closed on Sundays and Public  Holidays

     
     Prison Link Centre (Jurong)

     Block 134 Jurong Gateway Road  #02-307D 
     Singapore 600134

     5 min walk from Jurong East MRT  and  Interchange

     Mon to Fri: 8:30am - 4:05pm 
     Sat: 8:30am - 3:30pm


     Closed on Sundays and Public  Holidays
    Prison Link Centre (Geylang  Bahru)  Block 70 Geylang Bahru
     #02-2719 
     Singapore 330070

     Bus Services: 26, 61, 107, 853
     
     Mon to Fri: 8:30am - 4:05pm 
     Sat: 8:30am - 3:30pm


     Closed on Sundays and Public  Holidays

     

     Singapore Children’s Society  (Bishan)

     *Only for visits of inmates who  have children below 16 years old


     Research & Outreach Centre
     Junction 8

     9 Bishan Place #05-02
     Singapore 579837

     5 min walk from Bishan MRT and  Interchange

     
     Mon to Fri: 9:05am - 4:05pm


     Closed on Weekends and  Public  Holidays
     Lakeside Family Centre (Taman  Jurong)
     The Agape
     21 Yung Ho Road #03-01
     Singapore 618593

     10min bus ride from Lakeside  MRT
     Bus Services: 154, 240, 246

     

     Mon to Fri: 9:40am - 4:05pm

     Closed on Weekends and  Public  Holidays

    Ace the Place Community Club 

     *Only for visits of inmates or  visitors staying in Admiralty

     120 Woodlands Avenue 1 
     Singapore 739069

     Bus Services: 901 from Woodlands Interchange

     
    Sat: 9:40am - 11:25am
     Kaki Bukit Community Centre
     

     *Only for visits of inmates or  visitors staying in Kaki Bukit  Constituency

     670 Bedok North Street 3
     Singapore 469627

     10 min bus ride from Bedok  Interchange

     Sat: 9:40am - 11:25am
    Kampung Ubi Community Center

     10 Jalan Ubi, # 01-01  
     Singapore 409075

     5 min walk from Eunos MRT  station

    Bus Services: 2, 7, 13, 21, 24, 26, 28, 30, 30E, 51, 60, 61, 63, 63M, 67, 93, 94, 155, NR7, 154

    Sat: 9:30am - 11:25am

3. What is the frequency of face-to-face visits and tele-visits allowed?

  • For Remand Prisoners

    In general, a remand prisoner is allowed only tele-visits during the initial phase. After this phase, face-to-face visits are allowed, but not more than twice a week; this means that subsequent visits in the same week have to be tele-visits. This could vary depending on the Institution. You could verify this with the visit officer.

    For Convicted/Detained Prisoners

    Most categories of inmates can be visited twice a month, out of which at most one face-to-face visit is allowed. You can opt for two tele-visits if you wish.

4. What about visit items?

  • You can hand over the books/magazines to the Visit Officer at the Centre. These items will be sent to your loved one at his respective institution, subject to the approval of the Superintendent of the institution.

    For other standard approved visit items (eg. biscuits, depending on the eligibility of the inmate), you can purchase them from the self-service kiosks located at all PLCs and Changi Women’s Prison using NETS, or from the shop located at PLC (Changi). These items will then be distributed to your loved one at his institution.

Other Matters


Food Items

All our inmates are provided well-balanced meals with sufficient nutritional and energy value daily, as recommended by registered dieticians.

Reading Materials

Prisons provides reading materials and resources to all our inmates, however if requested by an inmate, visitors are allowed to bring three books/magazines during each visit. For Remanded Prisoners, the frequency is three books/magazines on a weekly basis.

In view of operational security and well being of all inmates, all materials received will be screened to prevent any security breaches.  

Medical Treatment

Inmates have access to proper medical treatment and are attended to by a prison doctor for any medical complaint. Serious cases will be referred to hospitals for specialist medical treatment/care.

Other Items

For any other items, such as spectacles and materials required for educational pursuit, the inmate concerned has to submit his or her request to the Institution. The requests have to be approved first before the visitors are allowed to deliver the items through visit. 

Compassionate Leave

Compassionate Leave allows an inmate to:

  • Visit a close relative who is seriously ill either at home or in hospital or at any other place in Singapore
  • Attend the last rites/funeral of a close relative

A close relative shall be confined to the family line of descent which means grandparents (both paternal and maternal), parents, spouse, siblings, or children.

Family members who wish to apply for compassionate leave may proceed to the Prison Link Centre (Changi) during office hours (Mondays to Saturdays: 0800hrs to 1630hrs) with the following documents:

  1. Original NRIC of the applicant;
  2. Original documents proving the relationship between the inmate and family member who has passed away or is certified to be dangerously ill; and 
  3. Original copy of the death certificate or medical memo.

Please approach the counter staff to fill up an application form for inmate’s compassionate leave.

Contact details for enquiries

For enquiries during office hours, please call 6546 7170/7171/7172 for assistance.

For enquiries during non-office hours, please call 6546-6880/6891 before proceeding to the Complex Main Entrance [located next to the Prison Link Centre (Changi)] for processing of the compassionate leave application.

For more specific FAQs please refer below:

A. Type of visitors approved to visit the inmate 

B. Visit Card 

C. Documents 

D. Visit office opening hours

E. Items brought in through visit

F. Other questions on inmates visit 

G. Academic matters 


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Last Updated/Reviewed on 04 May 2018